Amazing Business Radio
Shep Hyken & C-Suite Radio
Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variety of topics related to customer service and customer experience and will provide answers that listeners need to know in order to take their success to the next level. Amazing Business Radio airs every week on, itunes, Soundcloud, and other platforms and channels.
Catégories: Économie et Entreprise
Écoutez le dernier épisode:
How Building Resilience Can Positively Impact Customer Service Shep Hyken interviews Simon T. Bailey, world's leading expert in brilliance and author of Resilience@Work: How to Coach Yourself Into a Thriving Future. In addition to a review of his SPARK concept from his last interview on Amazing Business Radio, he talks about the importance of resilience in the workplace and the journey from being resilient to achieving brilliance. This episode of Amazing Business Radio with Shep Hyken answers the following questions and more: How can practicing resilience impact customer service and experience in the workplace? What are the principles of the SPARK model, and how can they be applied to enhance customer loyalty? How can companies transform a transactional customer interaction into a lasting connection? What are some effective strategies for leaders to create an exceptional customer experience through their employees? How can a company build an emotional connection with its customers in a crowded market? Top Takeaways: Simon gives us a quick review of the SPARK customer service framework that ignites passion, cultivates devotion, and breeds unwavering customer loyalty. See them as guests. Personalize the experience. Anticipate their needs. Respond immediately. Keep them loyal. The SPARK framework works as effectively on your employees as it does on your customers. Leaders create the experience for employees, and employees create the experience for customers. Resilience is important in both personal and professional life. It's about bouncing back and being flexible in the face of challenges. Instead of spiraling down, ask yourself, “What went well that can help you spiral up instead of spiraling down?” Recognizing and acknowledging your employees' efforts can encourage them to repeat positive behaviors. One minute spent on recognition can inspire 100 minutes of initiative. Leaders and managers play a critical role in building resilience within their teams. By reinforcing positive behaviors and recognizing their efforts, leaders can inspire and empower employees to embrace resilience and work towards brilliance. Plus, Shep and Simon discuss the four characters in business: Hurry, Worry, Ready, and Steady. Tune in! Quote: "Those who get the customer experience right make it common practice. It's a part of their culture. They embed it into the heads, hearts, and hands of everyone who connects with their customers." About: Simon T. Bailey is the world's leading expert in Brilliance. He has worked with leading organizations worldwide, including Disney, American Express, Deloitte, Marriott, Visa, Stanford Health Care, and Taco Bell. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices
Épisodes précédents
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478 - Embracing Resilience to Achieve Brilliance Featuring Simon T. Bailey Tue, 23 Apr 2024
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477 - Embracing AI to Enhance Customer and Employee Experience Featuring Elizabeth Tobey Tue, 16 Apr 2024
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476 - The 5 Steps to a 5-Star Customer Experience Featuring Katie Mares Tue, 09 Apr 2024
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475 - Transforming Customer Feedback into Action Featuring Sara Caldwell Tue, 02 Apr 2024
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474 - The Fundamentals of Customer Engagement Featuring Spencer Burke Tue, 26 Mar 2024
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473 - Using AI Responsibly to Enhance the Customer Experience Featuring Joe Tyrrell Tue, 19 Mar 2024
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472 - Rocking Customer Experience Featuring Jim Serger Tue, 12 Mar 2024
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471 - A Company Culture of Good Featuring Chad Jensen Tue, 05 Mar 2024
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470 - Big Bets and Bold Leadership Featuring John Rossman Tue, 27 Feb 2024
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469 - How to SEDUCE Your Customers Featuring John Boccuzzi Jr. Tue, 20 Feb 2024
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468 - The Human Touch in a Tech-Driven World with Venk Korla Thu, 15 Feb 2024
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467 - Reimagining Customer Loyalty Programs Featuring Zsuzsa Kecsmar Tue, 06 Feb 2024
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466 - Improving Customer Experience from the Backroom to the Frontlines Featuring Michael Hinshaw Tue, 30 Jan 2024
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465 - Future-Proofing Customer Service with Artificial Intelligence Featuring Anuj Bhalla Tue, 23 Jan 2024
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464 - How to Take Your Employees from Competent to Elite Featuring Art Turock Tue, 16 Jan 2024
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463 - How AI Will Transform Customer Support Featuring Boaz Hecht Tue, 09 Jan 2024
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462 - How to Create Amazing Customer Experiences in 2024 Featuring Shep Hyken Tue, 02 Jan 2024
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461 - How to Know What Your Customers Want Featuring Akin Arikan Tue, 26 Dec 2023
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460 - Empowering Employees to Create Customer Moments That Matter Featuring David Diestel Tue, 19 Dec 2023
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459 - Tips on Creating a Customer-Centric Culture Featuring Steven Van Belleghem Tue, 12 Dec 2023
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458 - How Any Business Can Adopt a Hospitality Mentality Featuring Josh Liebman Tue, 05 Dec 2023
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457 - How a Simple Search Bar Creates a Better Customer Experience Featuring Chris Blaisure Tue, 28 Nov 2023
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456 - Balancing Automation and Personalization Featuring Nicole Kyle Tue, 21 Nov 2023
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455 - How Generative AI is Disrupting the Call Center World Featuring Richard Smullen Tue, 14 Nov 2023
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454 - Are Your Customers Happy Or Not? Featuring Miika Mäkitalo Tue, 07 Nov 2023
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453 - The “More Than Perfect” Business Model Featuring Paul Rutter Tue, 31 Oct 2023
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452 - The Transformational Economy Featuring Aransas Savas Tue, 24 Oct 2023
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451 - Cisco's Four Key Steps to Enhancing Customer Experience Featuring Andrew Carothers Tue, 17 Oct 2023
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450 - What is Conversational AI and How is It Changing Customer Support? Featuring Peter Mullen Tue, 10 Oct 2023
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449 - Turning Customer Support from a Cost Center into a Revenue Generator Featuring Alex Ross Tue, 03 Oct 2023
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448 - The Impact of Tipping and "Tipflation" on Customer Satisfaction Featuring Forrest Morgeson Tue, 26 Sep 2023
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447 - Boosting Customer Satisfaction with Quick and Consistent Responses Featuring Howard Moodycliffe Tue, 19 Sep 2023
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446 - Understanding the "Why" Behind Your Net Promoter Score (NPS) Featuring Jason Barro Tue, 12 Sep 2023
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445 - How to Redefine Leadership and Empower Employees Featuring Chris Mefford Tue, 05 Sep 2023
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444 - Hallmark Explains How Personalization Enhances Business Relationships and the Customer Experience Tue, 29 Aug 2023
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443 - Delivering a Customer Obsessed Service Experience Featuring Mark Ang Tue, 22 Aug 2023
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442 - Aligning Marketing and Training for a Consistent Customer Experience Featuring Barry LaBov Tue, 15 Aug 2023
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441 - Creating a Destination Employment Experience with Avaya's CEO Tue, 08 Aug 2023
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440 - The Role of Human Interaction in a Digital-First World Featuring Tom Martin Tue, 01 Aug 2023
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439 - Intuitive AI and Customer Experience (CX) Featuring Anand Janefalkar Tue, 25 Jul 2023
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438 - Why Employee Experience (EX) is the New Customer Experience (CX) Featuring Philip Mandelbaum Tue, 18 Jul 2023
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437 - The CX Impact of A Subscription Model: Switching From Ownership to Usership Featuring Yann Toutant Tue, 11 Jul 2023
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436 - Simplicity Leads to Customer Loyalty Featuring Ricardo Saltz Gulko Tue, 04 Jul 2023
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435 - How to Never Lose an Employee Again Featuring Joey Coleman Tue, 27 Jun 2023
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434 - Customer-Centric Marketing Featuring Mich Hancock Tue, 20 Jun 2023
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433 - Creating Confidence Building Communication Featuring Justine Tavares Tue, 13 Jun 2023
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432 - Shifting to the Employee Experience (EX) Mindset Featuring Tiffani Bova Tue, 06 Jun 2023
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431 - Transactional VS Emotional Customer Loyalty Featuring Mark Ross-Smith Tue, 30 May 2023
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430 - AI is the Future of Customer Service and CX Featuring Mario Matulich Tue, 23 May 2023
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429 - Savannah Bananas Says Putting Customers First is a Game Changer Tue, 16 May 2023